Social Media Policy

This policy provides guidance for members of the practice on using social media internally and externally. The policy helps identify and mitigate risks associated with social media use.

Definition

The practice Admin team are responsible for managing and monitoring the practice’s social media accounts. All posts on the practice’s social media website must be approved by this team or by the Medical Director. The practice reserves the right to remove any content at its own discretion.

Staff conduct on social media

When using the practice’s social media, practice staff will not:

• post any material that
• is unlawful, threatening, defamatory, pornographic, inflammatory, menacing, or offensive
• infringes or breaches another person’s rights (including intellectual property rights) or privacy, or misuses the practices or another person’s confidential information (eg do not submit confidential information relating to our patients, personal information of staff, or information concerning the practice’s business operations that have not been made public)
• is materially damaging or could be materially damaging to the practice’s reputation or image, or another individual
• is in breach of any of the practice’s policies or procedures
• use social media to send unsolicited commercial electronic messages, or solicit other users to buy or sell products or services or donate money
• impersonate another person or entity (eg by pretending to be someone else or another practice employee or other participant when you submit a contribution to social media) or by using another’s registration identifier without permission
• tamper with, hinder the operation of, or make unauthorised changes to the social media sites
• knowingly transmit any virus or other disabling feature to or via the practice’s social media account, or use in any email to a third party, or the social media site
• attempt to do or permit another person to do any of these things
• claim or imply that you are speaking on the practice’s behalf, unless you are authorised to do so
• disclose any information that is confidential or proprietary to the practice, or to any third party that has disclosed information to the practice
• be defamatory, harassing or in violation of any other applicable law
• include confidential or copyrighted information (eg music, videos, text belonging to third parties)
• violate any other applicable policy of the practice.

Monitoring social media sites

The practice’s social media channels are part of our customer service and should be monitored and dealt with regularly. This will be done by the Medical Director and Admin team.

Testimonials

The practice complies with AHPRA national law and takes reasonable steps to remove testimonials that advertise their health services (which may include comments about the practitioners themselves). The practice is not responsible for removing (or trying to have removed) unsolicited testimonials published on a third-party website or in social media accounts over which they do not have control.