• Check in via QR code or manually at the counter
• Answer screening questions
• Have your temperature check
• Wear a mask at all times
• Use hand sanitiser
• Stay 1.5metres away from other people
• Limit the number of attendees to only those who are required to be seen by the doctor

It is vitally important that you inform us at the time of making your booking, If you and your family have any cold or flu like symptoms, no matter how mild they may be (e.g. fever, cough, running nose, sore throat, difficulty breathing or loss of sense of smell or taste) so we can make suitable arrangement.

OR

If you have been in contact with a confirmed COVID-19 case, or if you have been to a listed COVID-19 exposure site, or you are waiting for the results of a COVID-19 test

Alternatively call the Department of Health and Human Services dedicated hotline on 1800 675 398.

Prevention is the best protection

To prevent the spread of COVID-19:

• Clean your hands often. Use soap and water, or an alcohol-based hand rub.
• Maintain a safe distance from anyone who is coughing or sneezing.
• Wear a mask when physical distancing is not possible.
• Don’t touch your eyes, nose or mouth.
• Cover your nose and mouth with your bent elbow or a tissue when you cough or sneeze.
• Stay home if you feel unwell.
• If you have a fever, cough and difficulty breathing, seek medical attention.

Calling in advance allows us to quickly direct you to provide you appropriate care. This protects you, and prevents the spread of viruses and other infections.

Manifestations of Covid 19:

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.

Most common symptoms:

• fever
• dry cough
• tiredness

Less common symptoms:

• aches and pains
• sore throat
• diarrhoea
• conjunctivitis
• headache
• loss of taste or smell
• a rash on skin, or discolouration of fingers or toes

Serious symptoms:

• difficulty breathing or shortness of breath
• chest pain or pressure
• loss of speech or movement

Seek immediate medical attention if you have serious symptoms. Always call before visiting your doctor or health facility.

People with mild symptoms who are otherwise healthy should manage their symptoms at home.

On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days. Currently, it seems the elderly, people with a chronic disease (such as diabetes, chronic lung disease, kidney failure or people who are immuno-compromised) may be at a higher risk of developing a serious case of COVID-19.

Isolation

In some situations, you must isolate yourself, even if you have no symptoms. These situations include:

• if you have COVID-19
• you have been in close contact with a confirmed case of COVID-19
• you are awaiting results of a COVID-19 test
• you have symptoms of a respiratory illness and you are waiting for an appointment to be tested for COVID-19.

Contact the COVID-19 Hotline on 1800 675 398 for advice about self-isolation If you develop symptoms, you may leave home to seek medical care, but please ensure you call before visiting your doctor or hospital emergency department and that you let them know about your symptoms or situation.

While the annual flu vaccine does not protect against Coronavirus (COVID-19), it is recommended that everyone receive the influenza vaccine, from May onwards, for protection against the regular flu.

Useful websites: www.health.vic.gov.au | www.healthdirect.gov.au